With Queensgate Shopping Centre, i3MEDIA set out to redefine the digital retail experience. Our mission: to transform challenges into triumphs through data-driven solutions. We wanted to elevate Queensgate to be a digital leader.
Challenge to Triumph
Inclusive Access for All: We demolished digital barriers, creating an accessible platform for all users. The result? A 35% increase in user engagement across diverse demographics.
Streamlined Content Management: Our intuitive CMS cut update times by half. This empowered Queensgate’s team to keep content dynamic and engaging. It took less effort than their previous system too.
UX Redesign Delights: Post-redesign, Queensgate’s bounce rate plummeted by 40%. Also, page views per session soared. These numbers reflect a more engaging and intuitive user experience.
Benchmarking Brilliance: Our strategic insight propelled Queensgate beyond industry standards. Our changes drove a 25% increase in online visitor conversion. This made Queensgate a new benchmark for excellence.
Direct Impact
Footfall Flourishes: Innovative digital strategies have directly led to a 20% increase in physical footfall. This proves the power of a well-executed online presence.
Retailer Revenue Rises: Enhanced digital visibility and engagement boosted retailer sales by an average of 15%. This showcases the real-world benefits of our digital solutions.
Content That Connects: Ongoing management ensures Queensgate’s digital content remains fresh. This drives a continuous upward trend in user interaction and satisfaction.
Engagement Amplified
Social Synergy: Our holistic approach to social media management has amplified Queensgate's online community. This doubled engagement rates and fostered a vibrant brand presence.
Data-Driven Decisions
Our strategies are not just creative; they’re backed by solid data and continual analysis. Regular UX audits and performance metrics guide our quarterly improvements. All this goes into ensuring Queensgate stays ahead of the curve.
Outstanding 100/100. Effortless navigation and rapid responses via social channels made finding information a breeze.
Secret Shopper
Retail & Leisure
i3MEDIA is redefining the retail and leisure sector through a focused, multi-service approach. By delivering impactful digital solutions, we enhance customer experiences, streamline operations, and boost brand visibility. Our work helps businesses adapt to market shifts and stay ahead of the competition. We enable ongoing growth through innovation and seamless user engagement across platforms.
How we can support
Website
Website design
Front-end development
WordPress CMS
Quality assurance
Post-launch support
Brand
Visual benchmarking
Identity development
Livery design
Collateral design
Marketing
Marketing strategy
Onsite SEO
Pay per click
Content writing
Social media
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