would prefer to use the internet, mobile apps or social media to pay their council tax or access local services. Despite this, only 7% have been able to do so.
It was clear from the outset that the site needed to double as a fully functional transactional website. This would, in turn permit residents to pay bills, council tax and fines, allowing for Peterborough City Council to lead the way with a ‘self-serve’ website.
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